Job Description
Job Title:  BUSINESS ANALYST L3
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  4/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

SFCC Demandware LeadJob Description

Role Purpose

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

͏SFCC Demandware Lead

Roles and Responsibilities:

  • Minimum 7+ years of experience as an SFCC/Demandware Lead/Architect.
  • Strong experience in SFCC headless applications involving OMS, ERP, and multiple integration support.
  • Review and integrate all application requirements, including functional, security, integration, performance, quality, and operational needs.
  • Review and integrate technical architecture requirements.
  • Provide input into final decisions regarding hardware, network products, system software, and security.
  • Conceptualise, architect, and design solutions that meet customer business objectives, cost, timeline, quality, and MVP goals.
  • Lead technical delivery and overall project execution.
  • Build and implement solutions using Salesforce Commerce Cloud (SFCC), also known as Demandware.
  • Define and establish technical standards for SFCC solutions, including tools and systems to enhance SFCC capabilities.
  • Develop and refine accelerator concepts to provide a competitive advantage in the sales process; build MVP accelerators.
  • Professional experience in developing business solutions using Salesforce Commerce Cloud - Demandware.
  • Proficient in Demandware Script, XML, HTML5, CSS, AJAX, jQuery, JSON, Java OOP, NodeJS, RESTful web services, and client-side applications using advanced JavaScript architectures.
  • Strong background in W3C standards, Accessibility Guidelines, MVC architecture, Agile development methodologies, and associated tools.
  • Experience with SFRA, Pipelines, JS Controllers, ISML Templates, and real-time data exchange using web services.
  • Responsible for managing a team and overseeing solution design and architecture across project streams.
  • Excellent communication skills.
  • Experience working with virtual teams across multiple time zones.
  • Should have understanding on OCAPI/SCAPi, PWA Kit and full headless implementation.
  • Expertise in Order to Cash and Inventory Management processes.
  • Understanding of payment processing workflows.
  • Knowledge of packing and shipment processes.
  • Familiarity with Business-to-Consumer (B2C) process flows.
  • Have work Experience working with customer location and managing the customer.

 

͏

Roles and Responsibilities:

  • Minimum 7+ years of experience as an SFCC/Demandware Lead/Architect.
  • Strong experience in SFCC headless applications involving OMS, ERP, and multiple integration support.
  • Review and integrate all application requirements, including functional, security, integration, performance, quality, and operational needs.
  • Review and integrate technical architecture requirements.
  • Provide input into final decisions regarding hardware, network products, system software, and security.
  • Conceptualise, architect, and design solutions that meet customer business objectives, cost, timeline, quality, and MVP goals.
  • Lead technical delivery and overall project execution.
  • Build and implement solutions using Salesforce Commerce Cloud (SFCC), also known as Demandware.
  • Define and establish technical standards for SFCC solutions, including tools and systems to enhance SFCC capabilities.
  • Develop and refine accelerator concepts to provide a competitive advantage in the sales process; build MVP accelerators.
  • Professional experience in developing business solutions using Salesforce Commerce Cloud - Demandware.
  • Proficient in Demandware Script, XML, HTML5, CSS, AJAX, jQuery, JSON, Java OOP, NodeJS, RESTful web services, and client-side applications using advanced JavaScript architectures.
  • Strong background in W3C standards, Accessibility Guidelines, MVC architecture, Agile development methodologies, and associated tools.
  • Experience with SFRA, Pipelines, JS Controllers, ISML Templates, and real-time data exchange using web services.
  • Responsible for managing a team and overseeing solution design and architecture across project streams.
  • Excellent communication skills.
  • Experience working with virtual teams across multiple time zones.
  • Should have understanding on OCAPI/SCAPi, PWA Kit and full headless implementation.
  • Expertise in Order to Cash and Inventory Management processes.
  • Understanding of payment processing workflows.
  • Knowledge of packing and shipment processes.
  • Familiarity with Business-to-Consumer (B2C) process flows.
  • Have work Experience working with customer location and managing the customer.

 

 

͏

3. Build domain expertise and contribute to knowledge repository

  • Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
  • Write whitepapers/ research papers, point of views and share with the consulting community at large
  • Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  • Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

͏

Deliver

No. Performance Parameter Measure
1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components  developed for proposal during quarter

 
Mandatory Skills: Salesforce Commerce Cloud B2B Cloudcraze .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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