Job Description
Experience: 5-6years
Joining location: Chennai
Role Summary
Provide the operational support for CyberArk PAM services, resolve escalations from L1, execute approved changes, support onboarding activities, and maintain evidence-ready service records.
Key Responsibilities
- Investigate and resolve CyberArk incidents and service requests escalated from L1.
- Administer approved operational activities for Safes, accounts, platforms, CPM, PSM, and PVWA.
- Troubleshoot authentication failures, password rotation issues, reconciliation failures, session launch problems, and access permission issues.
- Support privileged account onboarding for Windows, UNIX/Linux, database, network, and application accounts using approved patterns.
- Execute planned changes, smoke tests, post-deployment validation, and rollback checks.
- Collect logs, document diagnostics, and contribute to root cause analysis and known error records.
- Prepare ticket, log, configuration, and test evidence for audit and control requirements.
- Escalate complex defects and recurring platform problems to CyberArk L3 or Engineering.
Mandatory Skills
- Hands-on CyberArk PAM experience.
- Working knowledge of CPM, PSM, PVWA, Safes, platforms, policies, and account discovery.
- Windows and Linux administration fundamentals, Active Directory, LDAP, networking, and certificates.
- ServiceNow, incident management, change management, and operational documentation.
Preferred Skills and Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Experience supporting regulated, audit-sensitive, or financial services environments preferred.
- Ability to participate in shift coverage, on-call support, and major incident response.
Mandatory Skills: CyberArk Privileged Access Manager .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.