Job Description
Job Title:  Developer - L4
Req Id:  96649
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  9/24/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Senior ServiceNow Developer

JD-ServiceNow

Technical Skills needed-ServiceNow (ITSM OR HRSD OR CSM OR FSM OR PORTAL,CMDB,VIRTUAL AGENT,ITAM,ITOM,ITBM,CMDB etc. With strong Scripting and integrations)

Platform mandatory for all modules (Scripting and integration)

Developer, Lead, Architect

HRSD-

  • HR Case and Knowledge Management
  • Employee Document Management
  • Lifecycle Events
  • Employee Service Center
  • HR Integrations (e.g., Workday, SAP)
  • HR Workflows and Approvals

 

CSM

  • Case Management
  • Account and Contact Management
  • Customer Service Portal
  • Playbooks for CSM
  • CSM Workflows
  • Entitlements and SLAs
  • Advanced Work Assignment (AWA)
  • CSM Configurable Workspace
  • CSM Agent Workspace

ITOM

  • Discovery
  • Service Mapping
  • Event Management
  • Operational Intelligence
  • Cloud Management
  • CMDB Integration
  • Certificate Management
  • Tag Governance
  • Health Log Analytics

Service Portal (Portal)

  • Widget Development
  • Custom Widgets
  • AngularJS in ServiceNow
  • ServiceNow Catalog UI Policies
  • ServiceNow Catalog Client Scripts
  • ServiceNow Portal Themes
  • ServiceNow Portal Branding
  • ServiceNow Portal Pages and Menus

 

͏

Do

1. Instrumental in understanding the requirements and design of the product/ software

  • Develop software solutions by studying information needs, studying systems flow, data usage and work processes
  • Investigating problem areas followed by the software development life cycle
  • Facilitate root cause analysis of the system issues and problem statement
  • Identify ideas to improve system performance and impact availability
  • Analyze client requirements and convert requirements to feasible design
  • Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
  • Conferring with project managers to obtain information on software capabilities

͏

2. Perform coding and ensure optimal software/ module development

  • Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
  • Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
  • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
  • Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
  • Ensuring that code is error free or has no bugs and test failure
  • Preparing reports on programming project specifications, activities and status
  • Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
  • Compile timely, comprehensive and accurate documentation and reports as requested
  • Coordinating with the team on daily project status and progress and documenting it
  • Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

͏

3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

  • Capturing all the requirements and clarifications from the client for better quality work
  • Taking feedback on the regular basis to ensure smooth and on time delivery
  • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  • Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
  • Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
  • Timely Response to customer requests and no instances of complaints either internally or externally

͏

Deliver

No. Performance Parameter Measure
1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation
3. MIS & Reporting 100% on time MIS & report generation

 
Mandatory Skills: ServiceNow Creator .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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