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Title:  EMM Intune

Requisition ID:  62050
City:  Chennai
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

 

Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Candidate should have the experience of customer facing role and must have vast experience in Solution Design, Implementation and Architecture expert for, SCCM, Intune and Windows 10 and 11 and Mobile device management

Primary Knowledge: -

  • Windows 11 Modern Management cloud native with Intune, Autopilot & Entra ID
  • Hands-on experience in setting up Intune Polices for Mobile Devices / Workstations (MDM / MAM)
  • Strong know-how on Intune Device Compliance Polcies & Device Management Policies
  • Digital Workplace with Co-management & On-prem MECM and Active Directory
  • MDT and SCCM Infrastructure operations know-how
  • Creating and Designing new Windows 11 Image design on MDT/SCCM
  • Cloud Infrastructure (Intune, Entra ID) analysis and Implementation
  • Intune Policy Implementation and migration from GPO to Intune policies.
  • Co-management MECM and Intune with Entra ID
  • Creation of HLD, LLD, KB, SOP, SMTD, Test cases etc
  • Support & Troubleshoot of Intune Mobile Device Management (MDM) of iOS, Android mobiles and Auto pilot for Windows, Applications distribution
  • Support the Service & Product Manager across several technical domains within Intune & MECM
  • Contribute expertise to the management of existing and new IT products and services for Intune & MECM
  • Define workarounds for known errors and initiate process improvements
  • Strong understanding of performance analysis for Applications packaging process
  • Experience in Testing and implementing Application Packages using Intune
  • Experience in creating workflows within Intune for deployment across Groups. Departments etc.
  • Establish and implement policies, procedures, and technologies in Intune & MECM
  • Familiarity with support processes, including Incident, Problem, Request, Event, and Change Management.

 

Secondary Knowledge: -

  • Windows Image Design, Implementation and Migration. Desktop Engg, OSD, GPO and AD
  • End User Computing – Microsoft technologies. End user experience monitoring
  • Responsible for Windows 11 Operations, Service Delivery, Digital Workplace and Modern management
  • Windows Evergreening
  • Hands-on experience in Creation of MSI, MSIX, Intunewin packages using Flexera Admin Studio/ Install-shield, Microsoft Tools like Win32 Content Prep & MSIX Packaging tool
  • Experience in creating Connection groups and Runvirtual keys

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Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: EMM Intune .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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