Job Description
Job Title:  Lead Administrator - L1
Req Id:  85820
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  8/1/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

ServiceNow Platform Senior Developer 

Mandatory skills - ITSM, ITOM, Flow design, workflow, Service mapping, service discovery, coding in both ITSM and ITOM. 

LOCATION - Chennai. 

Experience - 7+ yeara.

The candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements.

Responsibilities:

  • Expertise in ServiceNow ITSM development and applications 
  • Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow implementation best practices
  • Collaborate with Business Functional team members to write/estimate stories
  • Hands-on development experience in ServiceNow Platform 
  • Experience with platform upgrades 
  • Experience in building ServiceNow integration using REST API, Spokes 
  • Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
  • Provide mentorship to developers and platform engineers on technical design standards and best practices
  • Assist in identifying and implementing key business KPI metrics
  • Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies
  • Create and maintain design, SOP, training related documentation
  • Design, develop, and deploy new ServiceNow functionalities 
  • Identify, investigate and resolve ServiceNow issues
  • Design and deploy ServiceNow Integrations

 

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Required Qualifications

 

  • Experience with key technologies relevant to ServiceNow integration solutions 
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Excellent interpersonal skills, customer centric attitude, and situational awareness
  • Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
  • 5+ years working on the ServiceNow platform
  • ServiceNow certifications(CSA, Implementation) 

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Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: ServiceNow ITOM Service Mapping .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.