Job Description
Job Title:  MAJOR INCIDENT MANAGER - 5 TO 8 Yrs - Chennai Only
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  10/17/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

MAJOR INCIDENT MANAGER - 5 TO 8 Yrs - Chennai Only

Skill: ITIL Incident Management, Major Incident Management. 

 

Key responsibilities 

•            Sound knowledge of Incident, Problem, Change, Event management, ServiceNow, etc. 

•            Manage incident management bridge calls with support teams, on call support application teams and management.

•            Hands on experience in handling alerts in ServiceNow, manage and resolve High/Critical production and non-production jobs, initiate, and manage Bridge Calls. 

•            In depth understanding of ITIL processes Incident Management. Identifying potential service issues and failures, along with monitoring and providing end to end solutions. 

•            Provide support and assistance to other Operations team members including participate in weekly Lead meetings. 

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Experience/Skills:

•            Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager.

•            ITIL certification and Good Knowledge of ITSM Tools; ServiceNow etc.

•            Excellent Presentation skills, verbal and written communication skills and facilitation skills

•            Good documentation and process flow diagramming skills

•            Graduate in IT / relevant degree

 

 

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Mandatory Skills: ITIL Incident Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.