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Title:  Major Incident Manager - L1

Requisition ID:  74905
City:  Chennai
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Mandatory Skills

 ITIL and Infra Operation Mgmt

Rates including mark up - 65K/M

 

Work Location – pls mention city and preferably office address as well
Chennai, Wipro CDC 5

Rotation shift(Mor 6am-3.30pm/Noon (2pm-11.30pm)/Night9pm-6.30am)). CAB for night shift as per Wipro policy.

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Years of exp needed

Relevant 4-5 in Operation Mgmt/ Incident Mgmt/Major Incident mgmt.

Job Description (needed in this format; pls ensure NO client sensitive information is in it, as it would be advertised on various public job portals)

 

  • Must have handled operations in a shift independently. Knowledge of IM/MIM/ITIL, Team handling and Vendor handling skill, customer handling skill.
  • Sound knowledge of Incident management, ServiceNow, Must have handled MIM independently.
  • Manage incident management bridge calls with support teams, on call support application teams and management.
  • Hands on experience in handling alerts in ServiceNow, manage and resolve High/Critical production and non-production jobs, initiate and manage Bridge Calls.
  • In depth understanding of ITIL processes Incident Management. Identifying potential service issues and failures, along with monitoring and providing end to end solutions.
  • Provide support and assistance to other Operations team members including participate in weekly Lead meetings.
  • Creates incident related performance analysis and reporting for review by IT management.
  • Excellent verbal and written communication skills – able to present information, status and issues in clear and concise manner with goal of driving to a decision.
  • Attention to detail and complex problem-solving abilities from operational and technical perspective.
  • Generating root cause analysis reports for problem causing incidents
  • Aptitude for learning and rapidly mastering new applications and technology.
  • Excellent analytical skills with proficiency in debugging and problem solving. Ability to work independently and as a part of team. ITIL Certified
 

Mandatory Skills

 ITIL and Infra Operation Mgmt

 

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Mandatory Skills: ITIL Incident Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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