Job Description
Job Title:  Mid Level manager (MLM) L3
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  12/2/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Description:

Experience - 8-10+ years

Location - Chennai

Shift- US Shift(6.30 PM)

Role - US Mortgage Underwriter

Work Mode - 5 days office

Role Requirements:

  • Expert level knowledge of US mortgage guidelines specifically in underwriting,   documents review and various mortgage processes in Originations
  • Excellent email writing skills, well versed in MS excel, MS power point
  • Experience in managing back office mortgage operations in outsourced environment and capable of managing 80+ FTE
  • Capable of handling new process migrations
  • Ability to do RCA on the quality related issues and provide a permanent solution
  • Ability to build & motivate teams
  • Ability to manage client relationships and escalations
  • Ability to communicate Wipro’s senior management
  • NMLS License holder would be an added advantage (Not Mandatory)
  • Flexible in handling multiple accounts

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  • Ensure outstanding performance against key metrics mentioned in the agreement

  • Regular cadence around contract compliance

    • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
    • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
    • Drive the focus of the team on quality and adherence to contract compliance processes
    • Drive and implement structured cadence around quality, both process and transactional
    • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed 
    • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

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  • Resource Allocation & Retention
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery 
    • Optimize manpower and minimize leakages by working closely with delivery head
    • Ensure retention by offering relevant trainings and certifications of all allocated resources 
    • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team 
  • Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
Mandatory Skills: Mortgage(Originations) .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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