Job Description
- Provide Level 3 support for application platforms and Openshift environments.
- Troubleshoot and resolve complex issues related to application deployments, container orchestration, and underlying infrastructure (Openshift and ecosystem such as CI/CD, ELK/Splunk, Vault).
- Collaborate with development and operations teams to identify root causes of incidents and implement preventative measures.
- Monitor system performance and proactively address potential issues.
- Participate in on-call rotations and respond to critical incidents as needed.
- Contribute to documentation, runbooks, and knowledge base articles.
- Assist in the implementation of best practices for platform operations and support.
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- Proven experience in L3 support roles within an application platform or cloud environment.
- Strong understanding of containerization technologies (e.g., Docker, Kubernetes, Openshift).
- Experience with cloud environments and relevant compute technologies.
- Familiarity with monitoring tools and incident management processes.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
Location Chennai
24x7 Shifts
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- Proven experience in L3 support roles within an application platform or cloud environment.
- Strong understanding of containerization technologies (e.g., Docker, Kubernetes, Openshift).
- Experience with cloud environments and relevant compute technologies.
- Familiarity with monitoring tools and incident management processes.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
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Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.