SDET Technical Lead - L1
- Should be between 8+ years of experience on software test automation using Java (OOPS concepts, design patterns, recursive & non-recursive programming, method overloading, method overriding, Array list, Vector, Seriallization, hashset etc…)
- Strong 4+ years hands on in developing Frameworks from scratch / modifying frameworks
- Should have very Good exposure to API automation ( SOAP UI, Postman, etc)
- Strong on programming logic and problem solving capability
- Deep hands-on and coding skills with Selenium web-driver & / BDD / JS
- Hands on experience in Maven, GitHub, Jenkins and TestNG
- Able to debug and give the solution for the given practical problem
- Ability to own and drive delivery in an independent manner
- Good to have manual testing experience on the web application
- Good communication skill
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Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
Experience: 5-8 Years .
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