Job Description
Job Title:  SERVICE DESK ANALYST L2
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  1/12/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose:

  • The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR
  • The Service Desk Analyst should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents

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Key Responsibilities:-

  1. Responsible for assisting end users on applications problems, system administration issues, or network concerns
  2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via Telephone, Chat or Email.
  3. Identify and escalate tickets requiring urgent attention and action.
  4. Log all contacts and document all the activities accurately and completely within the incident management tool.
  5. Take ownership of user issues and resolve the problems on behalf of the user and communicate progress in a timely manner
  6. Open to working in a 24*7 environment with rotating shifts and rotating week-offs & Holidays

 

Skill Required:-

  1. Previous experience in IT helpdesk (Voice)
  2. Knowledge of Windows, Mac OS, and Virtual Desktop Environments
  3. Awareness of basic networking concepts like DHCP, DNS, TCP/IP, VPN, and technologies

Provide standard application support along with Password reset, BitLocker, account management, Endpoint security issues, Active directory, MFA, and Printer Mapping.

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Mandatory Skills: TIS Service Desk .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.