Job Description
Job Title:  Senior Service Manager
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  2/23/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

Senior Service Manager( Certified Black Belt- Business Excellence(Quality)

The Ops & Quality Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.

DMAIC Methodology, Hypothesis testing, RCA, QC tools, FMEA, MINITAB, Continuous improvement, Process improvement, Lean Six Sigma 

Must

Six Sigma, lean, SLA/KPI, Quality, RCA, FMEA, Data analysis

Good to have

Transition Quality, onboarding new Client/New deals, Identifying Transformation/RPA opportunities, Project management, Capacity planning

 

High Level Responsibility area:

 

  • Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
  • Provides analytics support to Business Leaders both onshore and offshore.
  •  Drives a continuous improvement culture
  • Manages the innovation/ idea generation platform “MERCURI”
  • Facilitates Process Improvement trainings

Supports the business with Quality/Operational excellence initiatives
 

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Responsibilities:

  • Understand business processes , analyze data trends and share recommendations with stakeholders
  • Showcase / share skill set & Quality service offerings with stake holders
  • Analyze data on key client operational metrics to understand opportunity for improvement
  • Learn and understand the domain / business to help define process metrics
  • Map processes to identify non-core activities and suggest alternatives and thus help remove waste
  • Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
  • Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
  • Use Six Sigma and Lean tools as required
  • Facilitate / Lead projects on Quality and operational excellence using Six Sigma /  Lean / Project Management methodologies
  • Develop project roadmaps for assigned projects with minimal or no mentoring support
  • Acts as a program manager for BU specific or division level programs
Mandatory Skills: L&P Policy Acquisition & Servicing .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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