Service Level Management 6 to 15 Yrs - Bng, Chn, Hyd, Pune
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• 8-10 years of service delivery experience
• Expertise on ITIL Process’s SLAs & KPIs about measurability, achievability & reporting as per the frequency
• Experience in Predictive Analysis of the tickets to pre-active avoidance of SLA misses
• Experience in Service Reporting from any of the ITSM Tool; BMC Remedy/ ServiceNow/ HPSM
• Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
• Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.