Job Description

The position of ServiceNow IRM Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express. The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as cutting edge technology to offer the best solution to support the business needs.  They will provide Service Now experience, leveraging Business and Technical knowledge to help develop and implement business partner strategies on time and within budget. The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers: 

• Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation. 
• Completes technical/implementation design documentation. 
• Provides estimates for design, build, test, and implementation phases. 
• Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards, providing coaching and mentoring on design and coding technics to engineers in scrum team. 
• Assists with updates to program specification/implementation documentation. 
• Works with scrum team to prepare configurations for production. 
• Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy. 
• Escalates, provides feedback, and proposes changes to implementation specifications. 
• Provides consultation to product owners with recommendations to drive their requirements to success. 
• Provides input into technical roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technical and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change 
• Participate as part of a scrum team utilizing agile principles and tools including Rally. 

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Minimum Qualifications: 

• 3+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components   
• Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB. 
• Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS. 
• Excellent verbal and written communication skills demonstrated by the ability to present complicated technical solutions to multiple audiences, from the technical team to Senior leaders.
• An understanding of GRC/IRM industry trends  
• Overall 8+ years of development experience. 
• BS or MS Degree in Computer Science, Computer Engineering, or other technical disciplines 

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Preferred Qualifications:  

• Working knowledge of GCP  
• Typically has prior technical experience of systems analysis/programming.
• Experience building/executing JS utilities  
• Hold ServiceNow Certified System Administrator credentials  
• Conceptual architecture knowledge. 
• Agile Framework experience as well as hands on Scaled Agile Framework experience  
• Machine Learning or Generative AI knowledge is a plus, not mandatory.