Job Description
Primary Skills (Must Have) : HP Nimble/ Alletra Storage and brocade SAN switches
o Secondary Skills : Isilon
Experience
• 4–7 years of hands-on experience with enterprise storage technologies, including:
o EMC XtremeIO
o EMC Isilon / PowerScale
o HP Nimble
o Alletra Storage
o EMC Data Domain
o Oracle ZFS
o Brocade SAN Switches
Role & Responsibilities
• Provide 24x7 operational support for storage infrastructure and be available for on-call rotations as required.
• Troubleshoot and resolve complex storage-related incidents with strong analytical and problem-solving skills.
• Handle hardware troubleshooting and coordinate effectively with OEM/vendors for issue resolution and escalations.
• Act as the first point of escalation for all technical and process-related issues within the storage domain.
• Provide subject matter expertise (SME) support to internal teams and stakeholders when required.
• Conduct Root Cause Analysis (RCA) for major incidents and ensure preventive and corrective actions are implemented.
• Adhere to defined quality, security, and compliance processes for the engagement.
• Ensure clear, timely, and effective communication during incidents and operational activities.
• Act as a crisis manager, driving quick and efficient resolution during high-severity incidents.
• Plan and schedule changes and maintenance activities, coordinating with multiple stakeholders.
• Contribute to service improvement initiatives, effort estimation, and reviews for new or transition projects.
• Develop and support automation initiatives, including scripting to improve operational efficiency.
• Ensure continuous knowledge acquisition, documentation updates, and knowledge sharing within the team.
Required Skills
• Strong expertise in enterprise storage and SAN technologies
• Good knowledge of scripting and automation
• Experience in vendor management and escalation handling
Experience: 3-5 Years .
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