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Title:  System Engineer(Contract)

Requisition ID:  3467
City:  Chennai
Country/Region:  IN

Long Description

  • Configuration control and management for project deliverables including new database installation and setup.
  • Design and implement the high availability solutions ( Golden Gate and Dataguard)
  • Periodic database instance performance review and tuning recommendation
  • Write and troubleshoot shell scripting, SQL and PL/SQL scripts
  • Data guard: DR Drill (Data guard Switchover)
  • DG Architecture Standby Recreation Standby Duplicate Standby database non- – Checking the number of missing logs - Checking MRP process which applies the redo data in to standby database.

Job Description

Do

•    Excellent communication skills
•    Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. 
•    Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. 
•    Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support 
•    Answer incoming calls and respond to customer’s emails in timely manner. 
•    Manage and resolve customer complaints. 
•    Identify and escalate issues to supervisors as and when needed. 
•    Provide product and service information to customers. 
•    Research required information using available resources and Offer Solution to customers. 
•    Research, identify, and resolve customer complaints using applicable software. 
•    Route calls and tickets to appropriate resources and Domains who can best support he user, 
•    Document all call information according to standard operating procedures. 
•    Recognize, document, and alert the management team of trends in customer calls. 
•    Create SOPs for new Issues and resolution given. 
•    Complete call logs and reports.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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