Job Description
• Must have 8+ years of experience in Web application development.
• Extensive experience in web development, application development, component development using Java technologies like Java, JSP, Spring, Hibernate, Oracle Database, Jboss server, WebSphere, Java script, React JS and Web Services.
• Good experience in AWS Components, Lambda, ECS, S3, Webservices, DevOps pipelines, build, and deployments.
• Should be a team player with strong technical background
• Working closely with web admins, OIS teams for frequent re-runs to make sure the vulnerabilities are fixed.
• Strong knowledge in monitoring and logging tools like App Dynamic, Splunk, CloudWatch
• Strong knowledge of using Copilot
• Working & Delivering in Agile way.
͏
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâ and clientsâ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAâÂÂs
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.