Job Description

Role Purpose

Execute required customizations, apply configuration changes across multiple modules within the existing system and support implementation of business processes.

Software Asset Management and Telecom Sourcing Analyst

Support the organization's software license compliance, cost optimization, and lifecycle management by maintaining accurate asset records and assisting with audits and renewals.

Key Responsibilities

• Maintain and update the software asset inventory (licenses, installations, entitlements)
• Reconcile purchased licenses against actual deployment/usage data
• Assist with software license compliance audits (internal and vendor-initiated)
• Track software contract renewal dates and support renewal/negotiation prep
• Help identify unused or underused licenses to reduce costs
• Support onboarding/offboarding processes related to software provisioning and deprovisioning
• Maintain documentation for SAM policies, procedures, and the CMDB (configuration management database)
• Collaborate with IT procurement, legal, and security teams on license terms and usage rights
• Generate reports on license utilization, spend, and compliance status
• Manage the procurement of telecommunications and colocation services.
• Evaluate telecom vendor bids, negotiate contracts, analyze costs, and maintain inventory.

Required Qualifications

• 2-5 years’ experience in IT, asset management, procurement, or related field
• Bachelor's degree in IT, business, or equivalent experience
• Basic understanding of software licensing models (per-user, per-device, subscription, concurrent)
• Proficiency in Excel/Google Sheets; familiarity with databases a plus
• Strong attention to detail and organizational skills
• Good communication skills for cross-team coordination
• Industry knowledge of telecom environments

Preferred / Nice to Have

• Exposure to ITAM/SAM tools (Flexera, Snow, ServiceNow)
• Knowledge of common vendor licensing (Microsoft, Adobe, Oracle, SAP)

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Areas of Responsibility         

Requirement Gathering-Conduct requirement-gathering discussions and workshops with internal and client stakeholders to understand functional requirements and convert them into technical requirements in line with project goals.

Feasibility Analysis-Assist in feasibility analysis by reviewing functional documents, noting preliminary constraints, and preparing impact summaries for potential changes.

Solution Design-Contribute to solution design by identifying customisation requirements across multiple modules, basis understanding of functional requirements and its linkage to technical requirements.

Configuration and Customisation-Execute required customizations, apply configuration changes across multiple modules within the existing system and support implementation of business processes.

Technology Harmonisation-Participate in integration design for multiple modules and assess the data flow between multiple applications.

Troubleshooting and optimisation-Analyse performance issues and optimise configurations, queries, or integrations across multiple applications.

Documentation-"Create detailed functional and technical documentation including design documents and process documents."

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