Job Description
| Skills on Mainframe application development using CICS, JCL, DB2 and VSAM, API and Webservices, Test Driven Development, Test Automation and Test Frameworks, Micro services design patterns plus DevOps pipeline engineering. |
| Knowledge and skills in end to end application development and supporting seamless upgrade projects for Tier 1 Complex applications in production. |
| Skills to lead small/medium complex projects for specified application area taking full end to end ownership. |
| The skills and knowledge required to experiment for solutions using a mix of technology. Ability to complete proof of concept testing of the solution and populate backlogs for a concept in short span of time. |
| Good broad knowledge of Agile working patterns and frameworks such as Lean, DevOps, Scrum, Kanban and associated tools. |
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- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |