Job Description
Job Title:  Client Engagement Manager
City:  Plano
State/Province:  Texas
Posting Start Date:  3/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients.  Interacts with the Director and Consultants in Managed Services, offshore and PS Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client’s business initiatives.

͏

Essential Functions:

  • Functions as an individual contributor serving as a single point of contact for Managed Services clients to include handling escalated service issues, monitoring case resolution and monitoring hours utilization against contract hours cap .
  • Develops an understanding of clients’ job responsibilities, business, and industry to best position Rizing to support client business initiatives.
  • Develops and implements an account strategy for clients within the portfolio.
  • Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets.
  • Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience.
  • Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, training, system access.
  • Work with the sales and professional services teams to smoothly transfer ownership of the client. Aligns and partners with Sales to ensure retention and identify up-sell opportunities.
  • Coordinates quarterly SAP SuccessFactors release review including ownership of master release file, developing a timeline, coordinating resource assignment with Director Managed Services.

͏

Required Qualifications:        

  • Bachelor’s degree in Business, Human Resources, Project Management, or related discipline or equivalent work experience.
  • 2 years of account leadership experience.
  • Previous SAP SuccessFactors experience in implementation or as end-user.

͏

Knowledge, Skills, and Abilities (KSAs):

  • Basic knowledge of project management methodology, tools, and templates.
  • Basic knowledge of HR policies and processes and customer service principles.
  • Advanced functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience.
  • Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint.
  • Ability to manage complex customer engagements.
  • Ability to effectively communicate, including presenting information and responding to questions.
  • Ability to build relationships with a variety of groups including executives, managers, consultants, and clients.
  • Ability to analyze and solve complex problems, with the ability to implement resolutions.
  • Ability to establish and manage multiple priorities and meet tight deadlines with attention to detail and strong organizational skills.
  • Ability to sell and deliver consulting services.

͏
Mandatory Skills: Project Management .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $158,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.