Job Description
- Own Production support and engineering for AI/ML and GenAI platform infrastructure across Azure, container platforms, and hybrid estates—ensuring availability, performance, and operational resilience.
- Design, build, and run MLOps/LLMOps foundations: model/agent deployment pipelines, environment promotion, artefact/version control, and controlled rollouts with rollback for regulated production services.
- Engineer and operate Kubernetes-based AI workloads (cluster reliability, namespace/security policies, scaling, upgrades, node pools, GPU scheduling where applicable) with clear runbooks and on-call readiness.
- Implement secure-by-design AI infrastructure controls: secrets management, least privilege access, network segmentation, encryption, vulnerability remediation, and evidence capture for audits and risk reviews.
- Build automation for platform ops using Python/PowerShell (and orchestration where used): automated provisioning, configuration drift remediation, health checks, patch orchestration, certificate/keys rotation, and self-healing actions.
- Integrate AI platform operations with ServiceNow ITSM: incident/problem/change workflows, automated ticket enrichment, change risk controls, approvals, and end-to-end traceability of remediation actions.
- Own observability and reliability engineering for AI services: logs/metrics/traces, SLI/SLO definitions, alert tuning/noise reduction, capacity planning, and performance benchmarking for inference workloads.
- Lead major incident response (P1/P2) for AI platforms: rapid triage, containment, stakeholder comms, RCA quality, and permanent corrective actions that reduce repeat incidents and improve MTTR.
- Partner with Data Science, App Teams, Security, and Architecture to standardise platform patterns (golden paths), define operational acceptance criteria, and drive continual improvement and cost optimisation.
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.