Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Coimbatore
State/Province:  Tamil Nadu
Posting Start Date:  8/7/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

This role is heavily focused on CMDB + ITOM + Integrations + Discovery + Asset Management, with scripting serving as the foundation skill.The client is looking for a hands-on ServiceNow ITOM/CMDB engineer (5–8+ years) who can independently:Design and maintain CMDB architectureImplement Discovery and Service MappingManage IRE and reconciliation rulesBuild integrations (Kafka, REST, Import Sets)Develop advanced ServiceNow scriptsSupport Asset Management use casesDrive CMDB data onboarding and governanceMust-Have SkillsStrong JavaScript & ServiceNow scriptingGlide Ajax & Script IncludesBusiness Rules & Flow DesignerCMDB ArchitectureDiscovery & MID ServerIRE & Reconciliation RulesService Mapping – Not limited to ServiceNow Service Mapping module rather robust dependency mapping and CSDM data modelling alignmentAsset Management fundamentals (HAM module)IntegrationsKafka / REST IntegrationsService Graph ConnectorIntegration HubServiceNow ETL’sTable API’sImport Sets & Transform MapsRobust Transform EngineCMDB data onboarding and governanceFlow DesignerAdvanced ScriptingHigh volume of Data ingestion the rough multiple integrationsData ManagerTable CleanerITOM VisibilityNice-to-Have SkillsKnowledge of various Network Asset types used in Telecom domainAWS IntegrationCMDB Health DashboardCatalog developmentService PortalUI Builder

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning  Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Mandatory Skills: ServiceNow CMDB Administration .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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