Job Description

Office 365 and Exchange online:

Lead Administrator L1 /L2

Experience 6 - 10 year

Rate :- 100K/M

Must Have Skills

M365 Tenant Management:

• M365 Tenant and Platform Administration including configuration and setup
• Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD
• Strong knowledge on PowerShell scripting for Tasks automation using various PS modules
• Hands-on knowledge on Azure AD, Azure AD connect for M365 modules
• Experience in Azure and Microsoft 365 security and identity
• Experience in Microsoft Defender for Office 365, Identity Protection, and Intune
• Experience in AIP & DLP administration and support
• Should have good understanding on Monitoring and reporting of Service Health & Message Centre

Exchange:

• Hands on experience in migration of mailboxes from exchange 2010/2013/2016 to Office 365
• Hands on experience in migration of public folders from exchange 2010/2013/2016 to Office 365
• Hands on experience in migration of exchange 2010/2013 to exchange 2016
• Knowledge about hybrid environment
• Knowledge about hybrid mail flow (centralized and de-centralized)
• Knowledge about compliance and protection management like retention policies, filters , e-discovery , DLP , quarantine
• Knowledge about mail flow connectors, SPF, DKIM, DMARC
• Knowledge about Azure active directory, MFA, group license
• Knowledge about calendar free/busy sharing
• Knowledge about Skype for business, Teams, SharePoint
• Hands on experience in On-Prem exchange servers 2010/2013/2016
• Knowledge about DAG servers, relay servers, mail routing
• Strong troubleshooting skills on DAG, mailbox database and routing issues
• Knowledge about Intune, MAM, MDM and conditional access policies
• Deployment of Exchange Servers – All Roles and Services
• Strong understanding of performance analysis
• Strong experience using Exchange Databases, Roles, DAG, Client Access Role, Transport Role .
• Mailbox administration, Maintenance of Exchange services
• Deployment and Management of Hybrid Exchange servers.
• Troubleshooting issues on Exchange services
• Hands on experience on mailbox migration and support for migration
• Hands on experience on Disaster recovery, Critical Incident Management, Root Cause Analysis
• Experience in Testing and implementing Cumulative Update released by Microsoft. Ø Good practices on Configuration and Change Management, Incident and Problem Management. SLA metrics and Escalations for Manage Now R1 Ticketing tool.
• Experience of Installation, configuration, Migration and deployment of Exchange Server
• Sound Knowledge of Active Directory/Domain Controllers.
• Establish and implement policies, procedures, and technologies
• Microsoft Certification on Exchange 2013/2016
• Excellent Customer Service oriented professional
• Take initiative and feel responsible for your work environment

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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