Job Description
- Own reliability strategy for core platforms across Azure, AVS and Kubernetes, defining service boundaries, operational readiness criteria, and engineering standards aligned to business‑critical insurance workloads.
- Establish and govern SRE fundamentals: define SLIs/SLOs, error budgets, and resilience KPIs; lead service reviews to drive measurable improvements in availability, latency, and MTTR.
- Engineer observability at scale (metrics, logs, traces) with actionable alerting, noise reduction, and event correlation—ensuring high-fidelity detection and rapid diagnosis for customer‑impacting issues.
- Drive ITIL/ITSM integration via ServiceNow: automate incident/problem/change workflows, implement robust change risk controls, and ensure audit‑ready traceability for production actions and approvals.
- Lead automation and self‑healing using Python/PowerShell (and IaC patterns where applicable), converting repeat incidents into preventative fixes, standard runbooks, and automated remediation pipelines.
- Run major incident and reliability governance: coordinate P1/P2 response, execute technical triage, own RCA quality, and deliver permanent corrective actions with clear risk acceptance and timelines.
- Implement secure-by-design platform practices: least privilege, secrets management, policy enforcement, vulnerability remediation, and resilience controls aligned to UK insurance compliance and operational resilience expectations.
- Introduce agentic AI responsibly (human‑in‑the‑loop): AI‑assisted triage/summarisation, recommendation engines for remediation, and controlled execution of approved runbooks with guardrails and evidence capture.
Mentor and lead cross-functional delivery with Cloud, EUC (Intune/W365 where in scope), Network/Security and Service Ops teams—driving platform roadmaps, cost/reliability optimisation, and continuous improvement.
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Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.