Job Description
- Own end-to-end lifecycle of software assets (request → procurement → deployment → usage → retirement).
- Ensure accurate software asset records are maintained in CMDB/CMS.
- Track software installations, upgrades, patches, and removals.
- Establish and manage software compliance program (audit readiness).
- Perform license reconciliation (entitlement vs consumption).
- Optimize license usage to reduce cost (harvesting, reallocation, SaaS optimization).
- Monitor license expirations, renewals, and true-ups.
- Ensure all software CIs are accurately recorded with attributes, versions, relationships.
- Update CMDB for:
Software installations and upgrades
Decommissioned software
Patch updates and releases
- Support CMDB audits and remediation activities.
- Manage SAM tools (e.g., Flexera, ServiceNow SAM Pro, Snow).
- Enable automated discovery, normalization, and reconciliation of software assets.
- Integrate SAM tools with CMDB and ITSM platforms.
- Lead internal and external software audits (e.g., Microsoft, Oracle, SAP).
- Ensure alignment with ITIL Service Asset & Configuration Management (SACM).
- Provide audit evidence and support remediation plans.
- Publish reports on:
License compliance
Software usage trends
Cost optimization opportunities
- Provide insights to stakeholders on software spend and risks.
- Work with procurement, finance, legal, and vendors.
- Track contracts, entitlements, maintenance agreements.
- Resolve discrepancies between purchased vs installed software.
- Leverage AI/ML tools for:
Software discovery and classification
License optimization insights
Predictive compliance risk detection
- Support automated drift detection and remediation workflows.
Required Skills & Experience
- 5+ years in Software Asset Management / IT Asset Management
- Strong experience with SAM tools (Flexera highly preferred)
- Deep understanding of:
- Software licensing models (OEM, subscription, SaaS, enterprise agreements)
- ITIL SACM & CMDB processes
- Experience with audit handling (Microsoft, Oracle, SAP, IBM)
- Strong analytical and data reconciliation skills
- Experience in ServiceNow / CMDB integration
Preferred Skills
- SIAM environment exposure
- AI-enabled asset discovery tools
- Cloud SaaS license management (O365, AWS, Azure)
- Certifications: ITIL v4, CSAM (Certified SAM Professional)
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KEY SKILLS AND COMPETENCIES
⢠Good analytic and decision-making skills.
⢠Good communication skills.
⢠Good presentation skills.
⢠Must have conflict resolution abilities.
⢠Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
⢠IT hardware and Software setup, management and troubleshooting capabilities
⢠Configuration Management experience on document control, source code management, and Defect Management tools
⢠Should be able to create a CMDB repository
⢠Should have understanding of the software development lifecycle
⢠Experience of working in a multi-site environment
⢠Extensive experience with SCM tools and with build automation software
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.