Job Description
Job Title:  Desktop Support
City:  Costa Rica
State/Province:  Heredia
Posting Start Date:  5/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Desktop Support

We are looking for a Desktop Support to join our team in Heredia, Costa Rica

 

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Requirements

  • Conversational English level
  • Experience working with incident management and asset management
  • Should have experience working with ticketing tool like ServiceNow
  • Address user tickets regarding hardware, software, and networking.
  • Walk customers through installing applications and computer peripherals.
  • Ask targeted questions to diagnose the issues.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Customize desktop applications to meet user needs.
  • Manage daily asset operations, including receipt, allocation, release, based on the request on portal.
  • Coordinate new hardware shipments, deployments, and Sanitization of the assets.
  • Maintain IN–OUT registers and ensure weekly/monthly physical stock verification of IT stores.
  • Prepare and publish Daily, Weekly, and Monthly asset reports.
  • Log and track vendor calls for hardware repair and part replacements follow up until closure.
  • Communication and Vendor management

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Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.