Job Description
Job Title:  Service Manager
City:  Curitiba
State/Province:  Parana
Posting Start Date:  1/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Qualifications and Skills:

Proven experience in service management and project management, especially in transition environments to stable operations.
Solid knowledge of ITIL and service management practices, including incident, problem, and change management.
Ability to plan and coordinate transition activities, ensuring alignment between technical and business teams.
Familiarity with project management methodologies (e.g., PMI, PRINCE2) and Agile/Scrum practices.
Communication and leadership skills to manage stakeholders and ensure delivery within agreed deadlines and service levels.

 

Experience Requirements:

Minimum experience in managing complex services and projects, preferably in IT environments or enterprise solutions.
Proven track record in managing project transitions to operations, including defining support plans and post-go-live governance.
Experience in managing SLAs, KPIs, and performance reports to ensure service quality and continuity.

Experience with Oracle Retail
Ability to manage multidisciplinary teams and external suppliers, ensuring effective integration and collaboration.
Mandatory Skills: Oracle Retail Data Model .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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