Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
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Requirements
Bachelor's degree in Computer Science, Computer Engineering or a related field
7-10 years of experience
Required Skills and Competencies
Ability to collaborate with programmers, developers, and other technology professionals to achieve a common objective
Ability to conduct system analysis to detect issues with performance
Ability to develop and implement technology solutions to resolve technical challenges
Ability to manage multiple projects simultaneously
Intermediate executional capabilities
Knowledge of software testing techniques, code optimization and software debugging
Strong communication, analytical and problem-solving skills
Understanding of software structures, hardware, computing systems and how to integrate them
Proven experience in Microsoft Dynamics 365 Customer Engagement (Sales) development.
Strong proficiency in C#, .NET, JavaScript, and Dynamics 365 SDK.
Experience with Power Platform (Power Apps, Power Automate) and Dataverse.
Knowledge of CRM workflows, security roles, and solution management.
Familiarity with integration techniques (APIs, web services, SSIS).
Preferred Skills
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate or Developer Associate.
Experience with Azure services and DevOps pipelines.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
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Requirements
Bachelor's degree in Computer Science, Computer Engineering or a related field
7-10 years of experience
Required Skills and Competencies
Ability to collaborate with programmers, developers, and other technology professionals to achieve a common objective
Ability to conduct system analysis to detect issues with performance
Ability to develop and implement technology solutions to resolve technical challenges
Ability to manage multiple projects simultaneously
Intermediate executional capabilities
Knowledge of software testing techniques, code optimization and software debugging
Strong communication, analytical and problem-solving skills
Understanding of software structures, hardware, computing systems and how to integrate them
Proven experience in Microsoft Dynamics 365 Customer Engagement (Sales) development.
Strong proficiency in C#, .NET, JavaScript, and Dynamics 365 SDK.
Experience with Power Platform (Power Apps, Power Automate) and Dataverse.
Knowledge of CRM workflows, security roles, and solution management.
Familiarity with integration techniques (APIs, web services, SSIS).
Preferred Skills
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate or Developer Associate.
Experience with Azure services and DevOps pipelines.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.