Job Description
Job Title:  DELIVERY MANAGER L1
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  5/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Technical Lead – Application Support

Key Responsibilities

Major Incident Management

  • Own and manage Severity 1 / Severity 2 incidents across application and technology operations.
  • Lead real-time incident bridges, war rooms, and recovery calls.
  • Drive structured triage, containment, and service restoration activities.
  • Ensure incidents are resolved with minimal business impact and downtime.

Technical Triage & Diagnosis

  • Quickly assess whether incidents are application, middleware, database, infrastructure, network, or integration related.
  • Correlate signals across:
    • Application logs and metrics
    • Middleware and JVM behavior
    • Database performance
    • Infrastructure, OS, network, and cloud layers
  • Challenge technical hypotheses and prevent tunnel vision during outages.
  • Ensure the right technical teams are engaged at the right time.

Cross-Team Coordination

  • Act as the single point of command across:
    • Application support (L2/L3)
    • Middleware, database, infrastructure, network, and security teams
    • Vendors and service providers
  • Manage handoffs between teams while maintaining ownership and momentum.
  • Coordinate emergency changes, restarts, rollbacks, and failovers.

͏

Good to have skills and Experience:


- PMP Certified is added advantage.
- Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc
- Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc."
Mandatory Skills: Delivery Management .

 

Experience: >10 YEARS .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

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