Job Description
Job Title:  DELIVERY OPERATIONS MANAGER L1
City:  Charlotte
State/Province:  North Carolina
Posting Start Date:  6/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Overview

The Program Manager – PPL Operations will lead end-to-end governance, execution, and scaling of Pick-Pack-Load (PPL) operations across the United States supporting Wing Marketplace (1P) operations. This role is responsible for operational stability, workforce management, SOP compliance, safety, and continuous improvement across all sites and partners.

 

Key Responsibilities

Program Leadership

Lead national PPL operations strategy, execution, and performance.

Ensure consistent implementation of standardized Pick-Pack-Load SOPs.

Establish governance frameworks for operational reviews and reporting.

Operational Excellence & SOP Compliance

Ensure adherence to key workflows:

Start-of-day readiness

Inventory and catalog checks

Order fulfillment (pick, pack, weigh, load)

End-of-day closure and equipment accountability

Maintain SLA compliance and audit readiness.

Multi-Site Operations Management

Manage operations across multiple US locations.

Coordinate with PPL, SSA/SSM, and CX teams.

Oversee both 1P and dual-operations environments.

Performance Management

Track and improve KPIs such as:

SLA adherence

Productivity

Order failures and cancellations

Lead reporting and performance review processes.

Safety & Compliance

Enforce safety protocols and PPE compliance.

Ensure site conduct adherence and incident reporting.

Workforce & Vendor Management

Lead staffing strategy and vendor management.

Oversee hiring, onboarding, and training.

Ensure workforce productivity and compliance standards.

Client & Stakeholder Management

Act as the primary point of contact for clients and leadership.

Handle escalations and drive RCA-based improvements.

Continuous Improvement

Identify process gaps and implement preventive controls.

Drive productivity and quality improvement initiatives.

 

Required Qualifications

Bachelor’s degree in Operations, Supply Chain, Business, or related field.

8+ years of experience in:

Operations or Program Management

Logistics, fulfillment, retail, or field operations

 

Mandatory Experience

Proven experience managing large-scale frontline/blue-collar workforce, including:

Pickers

Packers

Loaders

Warehouse associates

Demonstrated ability to:

Manage high-volume workforce operations across shifts and multiple locations.

Drive attendance, discipline, and performance management.

Work within vendor-driven staffing models.

Hands-on experience in:

Physical operations environments such as warehouse, retail, fulfillment, or last-mile delivery.

Shift-based operations, including weekends and extended hours.

 

Preferred Qualifications

Experience in:

Drone delivery or last-mile fulfillment operations

Walmart or large retail ecosystems

Operational analytics and performance dashboards

 

Key Skills

Program and stakeholder management

Operational excellence and process discipline

Workforce management (blue-collar environments)

Vendor governance and accountability

Data-driven decision-making

Strong communication with clients and field teams
Mandatory Skills: Drone Scan .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $158,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.