Job Description
Band: B2
Location: Hyderabad
Account: First Quality
Skill: Azure Integration
Azure Integration Support Engineer
B2 Level | L2/L3 Production Support | 3-6 Years
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Role Focus: 80% Support / 20% Minor Enhancements |
Environment: Azure Integration / AMS |
Job Summary
Provide L2/L3 support for business-critical Azure integration applications, including monitoring, incident resolution, root cause analysis, production maintenance and minor fixes. The role requires hands-on troubleshooting across Azure services.
Technical Skills
Azure Logic Apps: workflow monitoring, failed-run analysis, connector and trigger troubleshooting.
Azure Service Bus: queues, topics, subscriptions, message backlog and dead-letter queue troubleshooting.
Azure App Service and Node.js: application monitoring, configuration, debugging.
Azure Application Gateway: backend health, routing, listener, probe, TLS and certificate issue analysis.
Azure Application Insights and Azure Monitor: logs, exceptions, dependencies, alerts and performance analysis.
Azure Key Vault: secrets, certificates and credential rotation support.
Integration Account: EDI transactions, Agreements and trading partners
Key Responsibilities
Provide L2/L3 production support and resolve incidents within agreed SLA targets.
Monitor Azure services and troubleshoot workflow, messaging, API, authentication issues.
Analyse Logic App runs, Service Bus messages, Application Insights logs and App Service diagnostics.
Perform root cause analysis and implement corrective and preventive actions for recurring incidents.
Support Key Vault secret/certificate rotation and other maintenance activities.
Coordinate with business, application, infrastructure, network, security and vendor teams during critical incidents.
Maintain ServiceNow tickets, Sops, troubleshooting guides and knowledge articles.
Good to Have
Salesforce integration experience, including Salesforce SDKs, Pub/Sub API or gRPC libraries.
Azure DevOps, CI/CD, Git, PowerShell and ServiceNow experience.
Preferred Profile
Strong troubleshooting, ownership and communication skills, with experience in an AMS or production-support environment and sound knowledge of Incident, Problem and Change Management processes.
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Mandatory Skills: Azure Integration .
Experience: 3-5 Years .
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