Job Description
Job Title:  ADMINISTRATOR L2
City:  Dallas
State/Province:  Texas
Posting Start Date:  4/10/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Roles and Responsibilities

End User Support Experience

  • Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Excellent Customer management skill,
  • Good in oral and written communication
  • Self- Driven and result oriented.
  • Really passionate about the work
  • Takes proactive ownership and works with sense of urgency

Hardware Troubleshooting and Repair

  • Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems,
  • L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
  • Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites
  • Conference room A/V equipment assistance & troubleshooting
  • L2 level VOIP phone configuration & troubleshooting

Operating System & Software

  • Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/Linux OS)
  • Experience with Anti-spyware and Anti-virus software.
  • Deep dive analysis of OS and application issues including antivirus or others
  • Good knowledge on installation and troubleshooting of standard software’s / application like Adobe, browsers
  • Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
  • Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
  • Good knowledge in configuring mail & troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
  • Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
  • Good knowledge in configuration & troubleshooting of Apple machines /mobile devices

Tools & Process

  • Knowledge and experience on Service requests, incident, problem management and change process,
  • Experienced in repeat call analysis with preventive & corrective actions
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
  • Reviewing and maintaining KB articles
  • Contribution towards automation & service improvements
  • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework
  • Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality
Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

The expected compensation for this role ranges from $37,500 to $83,600 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.