Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Job Description: -
Minimum 8 years of IT experience and minimum 6+ years of hands-on experience in Databricks with validated knowledge in designing database models to store structured & unstructured data efficiently and in creating effective data tools for analytics experts along with following:
o Familiarity with Lakehouse Architecture with Delta Tables – Delta tables, Schema Evolution, ACID compatibility, History capture etc.
o Integrating Databricks with various ETL/Orchestration tools and perform required operations.
o Python is Must
o CI/CD Pipleine with AWS
o SQL and SPARK with Date Engineering background
o Expertise in Spark ecosystems, Data frame API, Data set API, RDD APIs & Spark SQL.
o Expertise in workspace and cluster configuration, performance tuning and log monitoring.
o Experience with structured streaming along with streaming frameworks.
o Hands on experience with Python, Scala and SQL.
o Create and maintain optimal data pipeline architecture with knowledge in best practices from Databricks around Cluster setup/Development/Deployment
o Strong understanding of Data Modelling and defining conceptual logical and physical data models.
o Experience in building Data Engineering solutions using AWS/Azure native stack
o Experience in managing various client relationships to get consensus on solutions.
o Nice to have AI/ML skill and any architect level certification from Databricks
͏
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
͏
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.