Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
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- Monitoring and Alerting
- Troubleshooting and Incident Management
- Routine Maintenance and Operations
- Capacity Planning and Performance Tuning
- L2 Support.
- Good experience in OpenShift
- Linux Admin Experience
- Basic Web server (Apache) Knowledge
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Deliver
No | Performance Parameter | Measure |
1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.