Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
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In-depth knowledge of Linux operating systems: Experience with various distributions like Red Hat,OCP, Ubuntu, CentOS
Advanced Troubleshooting and Root Cause Analysis (RCA):
Identifying and resolving complex system issues, including server crashes, performance bottlenecks, and other technical problems.
System Maintenance and Optimization:
Performing regular maintenance tasks like patching, upgrades, and backups, as well as optimizing system performance for high availability.
Automation and Scripting:
Developing and implementing automation scripts using tools like Bash, Python, Ansible, or Puppet to automate repetitive tasks and enhance efficiency.
Security and Compliance:
Ensuring system security by implementing security best practices, patching vulnerabilities, and maintaining compliance with relevant regulations.
Redhat Openshift Container Platform
Install, Configure and maintain Red Hat openshift clusters, including the underlying virtualization platform and associated storage solutions.
Design and implementation of strategies for deployment scaling and disaster recovery.
Documentation and Knowledge Management:
Maintaining detailed documentation of system configurations, processes, and troubleshooting procedures.
Performance Monitoring and Auditing:
Monitoring system performance, identifying potential bottlenecks, and conducting regular system audits.
Storage Management:
Managing various filesystem types (ext4, xfs, zfs), and working with storage systems like SAN and NAS.
Excellent communication and collaboration skills: Ability to effectively communicate technical information and collaborate with other teams.
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Deliver
No | Performance Parameter | Measure |
1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.