Job Description
Job Title:  Lead Administrator - L2
Req Id:  92215
City:  Denver
State/Province:  Colorado
Posting Start Date:  9/8/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

  1. Total experience required : 12+ years and should have exclusive ITOM Operations management.
  2. Must-have and good-to-have skills : ITOM Ops.
  3. The location within the USA : Anywhere, Remote

    Roles and responsibilities:-

 

  • Own accountability for Tier 1 and Tier 2 ticket management
  • Analyze support trends and build an automation roadmap focused on AI, self-service, and workflow efficiency
  • Act as the single point of contact for escalations and collaborate with support teams to resolve issues
  • Serve as the product owner for IT Ops Automation, driving initiatives like password reset automation, user provisioning, and self-service portal enablement
  • Work cross-functionally with teams such as Security and Engineering to align automation efforts and manage dependencies
  • Influence and guide teams as a Subject Matter Expert in IT Helpdesk automation
     

 

͏
Mandatory Skills: ServiceNow ITOM Service Mapping .

 

Experience: 8-10 Years .

 

Expected annual pay for this role ranges from $80,000 to $158,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.