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Title:  Product Manager - L1

Requisition ID:  79339
City:  Denver
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose
The purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing

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Do

  • Understand the stated and unstated needs of the customer to develop the product 
    • Deeply understand the client requirements by interacting with them 
    • Coordinate with the pre-sales team to understand the RFP details
    • Post client interaction, draft and document user stories along with the business analysts
    • Analyze the business/ process problem of the client and find loopholes to provide relevant solutions
    • Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the client’s end
    • Identify various touch points while understanding the business/ process value stream of the client
    • Share the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problem
    • Create a product vision and roadmap for its development and ensure adherence of the same
    • Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval 
  • Design and Development of the product solution as per the customer’s need
    • Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers
    • Work with the UX designer and UI team on the look and feel of the product as per the client’s requirement
    • Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques
    • Work with DevOps team during the production and to ensure seamless movement of code from different servers
    • Create various test cases and perform testing the developed product
    • Perform user acceptance testing at Wipro’s environment for successful delivery
    • Perform testing of the product at client’s environment and take the final sign off from the client
    • Design execution reporting dashboard that will provide clear picture of the progress
    • Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests
    • Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically

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  • Team Management
    • Resourcing
      • Forecast talent requirements as per the current and future business needs
      • Hire adequate and right resources for the team 
      • Train direct reportees to make right recruitment and selection decisions 
    • Talent Management
      • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
      • Promote diversity in leadership positions
    • Performance Management
      • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
      • Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues
      • Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
    • Employee Satisfaction and Engagement
      • Lead and drive engagement initiatives for the team
      • Track team satisfaction scores and identify initiatives to build engagement within the team
      • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
      • Exercise employee recognition and appreciation 
         

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Deliver

No. Performance Parameter Measure
1. Timeliness of delivery 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2. Quality & CSAT On-Time Delivery, Troubleshoot queries, Customer experience, customer reference, re-usable product
3. IP Creation Writing whitepapers, knowledge transfer, no. of IP created
 
4. Team Management % trained on new age skills, Team attrition %, Employee satisfaction score (ESAT), # of knowledge management sessions in a quarter, # of certifications completed by self & team

 

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Mandatory Skills: Telecom Consulting .

 

Experience: 8-10 Years .

 

Expected annual pay for this role ranges from $80,000 to $1,58,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.


Nearest Major Market: Albany

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