Job Description
Job Title:  Deputy Manager
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  12/15/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Position: Deputy Manager – Operations

Wipro Band: B3

Voice/ Non-Voice: Voice

Shift: 24*7

Qualification: Graduate (Engineering / Telecom / Electronics preferred); ITIL Foundation desirable

Experience: 6 + years

Experience Breakup: Experience in Telecommunications / ISP / Managed Services / NOC / Service Assurance / Service Delivery;

minimum 4+ years in team leadership or frontline operations management

 

Essential Hiring Skills:

• Strong experience in Telco Service Assurance & Delivery Ops (Fault, Performance, Provisioning)

• Experience managing multiple LOBs in telecom domain

• Stakeholder management with US clients

• Strong analytical and reporting skills

• Experience in managing large teams of program managers/coordinators/supervisors

• Excellent presentation skills (MS PowerPoint, Data Storytelling)

• Ability to drive RCA, SLA governance, performance improvement, and automation initiatives

• Strong knowledge of telecom technologies (WAN, LAN, MPLS, VoIP, SD-WAN, Fiber)

• Ability to manage escalations, bridge calls and client governance reviews

 

Good to have Hiring Skills:

• Exposure to Telco Tools (Remedy, ServiceNow, Netcool, SevOne, Logic Monitor, SMx, TTS)

• Certification: CCNA / ITIL / SD-WAN vendor certifications

• Experience in US Enterprise Telecom (Transport, IP, Voice, Cloud Connectivity)

• Experience in Process Re-engineering, Lean, Six Sigma

 

Trainable Skills:

• Product & Process Knowledge

• Telecom Technology Refresh (SD-WAN / Cloud Networking)

• Advanced Reporting & Automation Skills (Excel, PPT, BI Tools)

• Leadership Development & Client Communication Frameworks

 

Responsibilities:

• Govern daily operations for Service Assurance & Service Delivery across multiple LOBs for a large American telecom client

• Lead a team of program managers, coordinators, and supervisors to ensure SLA adherence, operational efficiency, and customer satisfaction

• Manage escalations, critical incidents, and end-to-end service restoration with internal NOCs, engineering teams, and field ops

• Conduct governance calls, QBRs/MBRs, performance reviews, and drive action plans

• Ensure accurate reporting, dashboarding and data insights for leadership and clients

• Drive continuous improvement, automation, and process optimization across all LOBs

• Implement KPI tracking, workflow compliance, productivity governance, and operational controls

• Mentor teams, build talent pipeline, lead R&R programs, and performance management

• Support delivery transitions, new LOB setup, and readiness for scaling operations

 

Languages: English (Read/Write/Speak)

 

Language Proficiency Level:  B2 and above

 

Nationality: Indian

 

Delivery Location: Pune
Mandatory Skills: Order Management(Comms) .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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