Job Description

Responsibilities

• Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery.
• Work with IT Global Program Management Office and cross functional PMOs to define the approach
• Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.
• Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level
• Assist with FY Plan and Outlook activities
• Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels.
• Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.
• Improve communications, content and transparency of information with key customers

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To qualify for the role you must have

• Degree at university level
• English language skills - excellent written and verbal communication
• 3+ years of experience, including demonstrated project management and financial management experience
• End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
• Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levels
• Very good understanding of service delivery related key performance indicators
• Project delivery experience in a similar IT environment
• Experience working in a global IT environment
• Business Analytic skills
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Customer orientation and responsiveness
• Ability to deal efficiently with escalations and difficult situations/people under pressure
• Outstanding self-management , influence management , information presentation and interpersonal, communication

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