Job Description

Role Purpose

The ideal Datacenter Engineer will perform data center inspections to ensure compliance with Critical Data Center best practices playing the "Observe, Describe and Report" function for the data center. 

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Responsibilities:

• Investigates and identifies hardware error lights, audible alarms, and irregularities
• Performs cabinet inspections for missing cabinet blanking panels, hanging cables, and obvious activity without a work in progress' form displayed.
• Creates Incident records and assigns to the correct resolver team. Follows up on Incidents to ensure resolution, communicates with Systems administrators or vendor technicians to clarify problems and agree on corrective actions.
• Communicates professionally with associates and clients through email, instant messages, phone, and in person. Supervise / escort cabling companies, as needed, including troubleshooting problems and new installations.
• Facilities support Rack and stack and power up new equipment.
• Media handling. Load, unload, and process tape media when required.
• Swap out existing equipment, including power down of existing equipment, un-racking and un-stacking the existing equipment, rack and stack of new equipment, and power up of new equipment.
• Restart equipment as directed. Ship/receive/install/ de-install and test equipment as directed.
• Work within a server room environment. Potentially high ambient background noise.
• Occasional heavy lifting required. Lifting server equipment and moving around server cabinets and other accessories.
• Perform routine required inspections of equipment placed high up in server cabinets and racks.
• Work with OEM, plan, schedule and turn-up and test.
• Coordinate / Engage with, and support other, third-party vendors.

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