Job Description

This position is part of with Germany (GmbH)

The disciplinary manager for this role is Shankar Kailasam.

Location: Dusseldorf

Role:

Manage and grow a strategic accounts. You will be responsible for directing the organic growth strategy across a strategic account portfolio, including vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio. The Client Partner will be responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. The goal is to make the client successful and committed to Wipro's long term through a trusted advisor relationship.

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Your tasks will include:

• The Account Executive develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning

• The Account Executive builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

• The Account Executive identifies opportunities of growth in the account/s and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.

• You will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.

• The Account Executive ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer/s an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.

• The Account Executive monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery

• He/she optimally utilizes the resources towards effective implementation of development and delivery plans

• He/she showcases Wipro’s solutions as a strategic fit got the customer organisation through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro’s offerings.

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Skills & Experience:

- At least 15+ years of experience in selling IT Services in Tier-1 or Tier-2 competitive organizations preferrably in Consumer industry segment
- Strong knowledge of global delivery model (GDM) and methodologies. Should be familiar with cross selling various service lines for customers
- Ability to present and interact at all levels, and have consultative sales capability.
- Ability to work and collaborate across other teams in various service lines and anchor together for the account.
- Exposure to delivery, sales or pre-sales roles will be required
- Should have managed a multi-million USD account, across various geos.
- Strong Account Management - building and managing client relationships at the all levels.
- Carry targets on revenue, bookings and OM.
- Get involved in resolving any people management issue within Wipro teams
- Generating leads by interacting with the customers in various lines of business to expand our footprint.
- Presenting and publishing the proposals (proactive ones as well as responses to RFP/RFIs)
- Interacting with Procurement and Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices and payments.
- Work closely with senior customer team (CIO, VPs and Directors) to suggest, advice, evaluate, and prime business growth

Candidates with disability and appropriate suitability are in Favour.

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