Job Description
Job Title:  ADMINISTRATOR L2
City:  Eden Prairie
State/Province:  Minnesota
Posting Start Date:  4/28/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

  • Hands‑on experience in IT deskside or field support roles.
  • Demonstrated experience supporting end users, VIP stakeholders, and IT leadership teams in a corporate environment.
  • Proven background of success in delivering high-quality IT field services and end-user support.
  • Prior exposure to coordinating or assisting 1st‑ and 2nd‑level desktop or network support teams is an added advantage.
  • Strong track record in sustaining high customer satisfaction levels within an IT service delivery framework.

 

Core Skills & Competencies

Technical Skills

  • Fundamental knowledge of cabling, including power and basic network connectivity principles.
  • Ability to analyze, troubleshoot, and resolve standard end-user issues with minimal supervision.
  • Competence in performing ticket analysis, identifying recurring issues, and recommending improvements.
  • Capability to take full ownership of delivery governance, ensuring adherence to SLAs, proper ticket updates, and timely resolution.

Operational Responsibilities

  • Ensure all services are delivered in alignment with contractual commitments and organizational standards.
  • Conduct detailed ticket reviews to identify:
    • Repetitive incidents
    • Trends and patterns
    • Priority-based call volumes
    • Top contributors to recurring issues
  • Participate directly in BAU operations when there are delays in SME onboarding or until full SME ramp‑up is achieved.
  • Support internal and external technical screening processes to evaluate technical fitment for team roles.
Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

The expected compensation for this role ranges from $37,500 to $83,600 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.