Job Description
- Own and manage customer-reported issues related to Microsoft Entra ID and Azure Identity services, ensuring timely resolution and an outstanding support experience.
- Troubleshoot and resolve complex authentication, authorization, MFA, SSO, Conditional Access, and identity synchronization issues.
- Lead investigations for critical incidents (Sev1/Sev2), perform root cause analysis (RCA), and collaborate with Product and Engineering teams for escalations.
- Provide technical guidance and best-practice recommendations to customers on identity security, governance, and access management.
- Drive end-to-end case ownership with proactive communication, stakeholder management, and customer advocacy.
- Flexibility to work in a 24x7 rotational support environment.
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Areas of responsibility
Monitoring and Incident Detection-Handle escalated alerts, prevent potential intrusions from third party agents and analyse log correlation to ensure alignment with security standards.
Incident Handling and Analysis-Triage security incidents, handle escalated incidents, assist in performing root cause analysis and prepare reports that adhere to compliance requirements.
Threat Assessment and Analytics-"Perform vulnerability scans, identify threat intelligence feeds, and recommend preventive measures to reduce exposure."
Stakeholder Coordination and Audit Assistance-Coordinate with internal teams on security issues, maintain risk registers and assist during compliance audits.
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Mandatory Skills: Microsoft Entra ID .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.