Job Description
Job Title:  FUNCTIONAL CONSULTANT L1(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  6/18/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Below is JD. Location :Only Bengaluru 

 

Job Description – Analyst, ServiceNow Front Door & Workflow Management (Suncorp Integration)

Job Title:  Analyst

Function:  Technology – Workflow Management

Role Purpose: The Analyst is responsible for the ongoing management and optimisation of the ServiceNow “Front Door” capability, acting as the controlled entry point for Suncorp Integration requests.  This role ensures end-to-end orchestration of integration workflows, from request submission through validation, approvals, execution, and closure, with embedded governance, auditability, and policy enforcement aligned to integration requirements.

Key Accountabilities

Configure, maintain, and continuously improve ServiceNow catalogue items, workflows, and integration use cases

Own the end-to-end workflow lifecycle, including:

Request intake via ServiceNow Front Door

Validation of request criteria and data classification

Attestation and supporting evidence capture

Approval routing and decision tracking

Fulfilment coordination across platforms (e.g. email, SharePoint, Jira/Confluence)

Closure and confirmation of integration outcomes

Translate business requirements into controlled workflow designs that align with migration pathways and data handling requirements

Ensure consistent execution of approval gates, including appropriate routing, delegation, and escalation handling

Embed and maintain governance controls, including:

Audit trails and traceability across all workflow stages

Policy enforcement (e.g. data classification, exception handling)

Segregation of duties and approval accountability

Support the implementation and adoption of a single-entry “Front Door” model for all migration and exception requests

Act as the first point of contact for workflow-related queries, providing guidance to requestors and stakeholders

Collaborate across key stakeholders, including:

Requestors and business owners

Technology platform teams (email, SharePoint, Atlassian)

Risk, compliance, and governance stakeholders

Support data integration enablement activities, including exception handling workflows and process improvements

Facilitate workshops and requirement gathering sessions to refine workflow design and improve user experience

Experience & Qualifications

Hands-on experience with ServiceNow (catalogue items, workflows, approvals, integrations)

Understanding of workflow orchestration across multiple platforms (e.g. email, file storage, collaboration tools)

Knowledge of integration patterns and data movement practices

Experience working in regulated environments, with exposure to:

Risk management frameworks

Audit and compliance requirements

Policy-driven workflow controls and approvals

Behavioural Competencies

Strong stakeholder engagement and communication skills

Ability to operate across business, technology, and governance domains

Analytical thinking with strong problem-solving capability

High attention to detail with a control and audit mindset

Ability to balance operational delivery with continuous improvement of platform workflows

Reporting Line

Initiative lead for data Integration

Reports to: Product Owner (Operational Tooling)

 

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Mandatory Skills: ServiceNow - SaaS .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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