Job Description
Job Title:  ServiceNow Architect
City:  Feltham
State/Province:  Middlesex
Posting Start Date:  7/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

ServiceNow Solution Architect – Asset Management & CMDB
 We are looking for an experienced ServiceNow Solution Architect to lead the architecture, strategy, governance, and roadmap for our Enterprise CMDB and Asset Management platform.
This is a highly visible leadership role requiring close collaboration with senior technology leaders, platform owners, enterprise architects, and delivery teams across multiple business units.

Job Purpose
The ServiceNow Solution Architect will define and own the overall architecture for the ServiceNow CMDB, Asset Management, Discovery, Service Mapping, and CSDM ecosystem.
The successful candidate will ensure the platform aligns with enterprise architecture standards while delivering scalable, secure, resilient, and business-driven solutions that improve service visibility, operational excellence, automation, and decision-making.
The role will drive architecture governance, technical leadership, AI-enabled automation, data quality strategy, and platform innovation across multiple territories.

Resonsibilities:
•    Define the strategic architecture for ServiceNow CMDB and Asset Management
•    Own the long-term roadmap for CMDB maturity aligned with business objectives
•    Develop architecture standards, reference architectures, and design principles
•    Ensure solutions align with enterprise architecture and security standards
•    Lead architecture reviews and technical governance forums
•    Own enterprise CMDB architecture
•    Define scalable CI taxonomy, CI lifecycle, relationships, and dependency models
•    Lead enterprise adoption of CSDM
•    Design service modelling standards across all technology domains
•    Establish governance for CI ownership and accountability
•    Architect Hardware Asset Management and Software Asset Management capabilities
•    Design lifecycle management processes across procurement, deployment, operations, and retirement
•    Align CMDB with IT Asset Management, Finance, Procurement, and Security
•    Improve technology asset visibility across the enterprise
•    Architect scalable ServiceNow solutions
•    Define integration architecture patterns
•    Establish reusable platform capabilities
•    Improve platform performance, resilience, scalability, and maintainability
•    Ensure platform upgrades and new capabilities are adopted with minimal technical debt
Lead enterprise integrations across:
•    Discovery Platforms
•    Monitoring Tools
•    Cloud Platforms
•    Identity Platforms
•    Infrastructure Management
•    ERP Systems
•    HR Systems
•    DevOps Toolchains
Lead adoption of AI-enabled ServiceNow capabilities including:
•    AI Agents
•    Virtual Agent
•    Predictive Intelligence
•    GenAI
•    Workflow Automation
•    Intelligent CMDB Health
•    AI-powered Discovery
•    Automated Data Remediation
Identify opportunities to improve operational efficiency through AI-driven automation.
Service Mapping & Business Services

Core Skills
•    Extensive ServiceNow Solution Architecture experience
•    Enterprise CMDB architecture expertise
•    Deep understanding of CSDM
•    Strong Asset Management knowledge (HAM & SAM)
•    Service Mapping architecture
•    Discovery architecture
•    Integration architecture
•    Enterprise data governance
•    Technical leadership across large transformation programmes
•    GenAI capabilities
•    Platform Security




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Mandatory Skills: ServiceNow Discovery .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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