Job Description
Job Title:  Firewall Specialist (Barracuda)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  4/2/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Primary Responsibilities Include:

  • Provide operational support for firewalls on multiple platforms across the customers infrastructure.
  • 24x5 firewall monitoring, operation, and management.
  • First responder to security monitored alerts, incidents, and issues.
  • Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.).
  • Perform firewall policy changes, analysis and clean-up as requested by firms.
  • Provide visibility and insight to assist customers with firewall activity and usage information.
  • Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in customers Environment.
  • Coordinate, triage, and troubleshot activities with customers.
  • Accountable for executing tasks according to established standards, procedures, and processes.
  • Able to communicate and work with customers and peers in different time zone and countries.
  • Excellent written and verbal communication skills required. Must be able to easily analyse and communicate complex ideas to all levels of management.

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Deliver

No.

Performance Parameter

Measure

1.

Customer centricity 

 Timely security breach solutioning to end users, Internal stakeholders & external customers experience

2.

Process Adherence 

Adherence to SLA’s (90-95%), response time and resolution time TAT

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Mandatory Skills: Palo Alto Networks - Firewalls .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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