Job Description
Role
The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery
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Roles and Responsibilites:
- Delivery Management
- Ensure seamless delivery of the projects
- Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
- Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
- Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations)
- Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
- Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
- Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance
- Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
- Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement
- Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
- Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
- Ensure expected ramp down (ERD) compliance as committed in MSA
- Client Relationship Management
- Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
- Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
- Identify and close early warnings on a project to avoid any customer escalations
- Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
- Design and monitor project performance dashboards/ reports with the clients periodically
- Delivery governance across the project
- Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project
- Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
Competencies
Experience: 8-10 Years .
The expected compensation for this role ranges from $80,000 to $158,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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