Job Description
Job Title:  Business Operations Manager (Remote, US)
City:  Fremont
State/Province:  California
Posting Start Date:  1/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Position Overview
We are seeking an experienced Business Operations Manager to serve as the operational orchestrator responsible for strategically shaping and optimizing our service delivery organization. This role operates above the day-to-day execution to design and implement the rhythm of our business, create operational frameworks that drive service excellence, and ensure seamless coordination across our triage, quality assurance engineering, and software engineering functions. This role requires close partnering with Senior Service Delivery Leadership and our Service Enablement Team.
 
The ideal candidate will excel at translating strategic objectives into execution plans, facilitating high-impact planning sessions, and driving cross-functional initiatives that optimize our operations. This Individual Contributor position requires someone who can work independently, think strategically, dive into the details as needed, and influence leaders and teams through facilitation and data-driven frameworks rather than direct authority.

͏Key Responsibilities:

Rhythm of Business Design & Execution
  • Design and implement a comprehensive rhythm of business framework, from annual planning cycles down to daily operations, across all service delivery functions
  • Create standardized templates, frameworks, and reporting mechanisms that enable delivery leaders and managers to effectively communicate performance, risks, and opportunities to the client
  • Facilitate annual planning sessions, monthly/quarterly business reviews, and regular retrospectives with senior delivery leadership
  • Establish governance structures, Standard Operating Procedures (SOPs), and decision-making frameworks (DACI, RACI) that clarify accountability, accelerate execution, and prevent churn from revisited or unlogged decisions
  • Develop and maintain the master calendar of organizational rituals, ensuring alignment across functions and preventing meeting overload while balancing in-person, virtual, and asynchronous approaches
  • Partner with the Service Delivery Leadership Team and client to continuously refine and optimize organizational rituals based on feedback and effectiveness
  • Collaborate with Senior Leadership to convert strategic business objectives into clear, executable operational roadmaps
Client-Facing Planning & Execution
  • Design client-facing planning and execution rituals including monthly/quarterly business reviews, weekly operational performance reviews, and weekly client checkpoints for feedback
  • Create high-value, team-specific reporting frameworks and templates that delivery leaders use to present staffing, performance, initiatives, and strategic recommendations to clients
  • Establish quality standards and review processes to ensure client-facing materials are consistent, accurate, and professionally presented
  • Coordinate inputs from senior delivery leaders to ensure timely, high-quality preparation for all client touchpoints
  • Design feedback mechanisms to capture client input and translate it into actionable organizational improvements

͏

Business Operations Management
  • Partner with Senior Workforce Manager to develop and maintain resource allocation frameworks that balance service quality, operational costs, and strategic investments across global triage, quality assurance engineering, and software engineering teams
  • Surface and coordinate cross-functional process improvement initiatives that eliminate inefficiencies and enhance service delivery capabilities
  • Partner with the Senior Business Analyst and Service Delivery Managers to conduct trend analysis and generate actionable insights, supporting senior leadership in critical decision-making and the development of roadmaps
  • Establish risk management frameworks and escalation protocols, ensuring critical issues surface quickly to appropriate decision-makers
  • Facilitate cross-functional working sessions to address systemic issues, align on process changes, and drive organizational improvements
  • Partner with Enablement Team to surface opportunities for knowledge sharing and best practice transfer across teams and geographies
  • Partner with the Enablement Team to ensure operational frameworks feed into learning, quality, and performance management programs
  • Escalate issues to senior leadership when facilitation alone cannot resolve cross-functional challenges or resource constraints
  • Develop a deep understanding of task management tools, oncall support queues, and associated productivity metrics to continually improve service delivery operations in the context of tooling

͏Required Qualifications:

Experience & Background
  • 7+ years of experience in business operations, strategy, or program management roles, preferably in technology services or software delivery organizations
  • Proven track record of designing and implementing operating rhythms and governance frameworks in complex, multi-functional organizations
  • Experience facilitating strategic planning sessions, business reviews, and executive-level meetings with senior leadership
  • Previous experience working across global teams with distributed operations and diverse stakeholder groups
Strategic & Operational Skills
  • Expert-level skills in business operations design, including rhythm of business frameworks, governance structures, and decision-making processes
  • Excellent facilitation skills with proven ability to drive productive conversations and decisions among senior leaders
  • Advanced proficiency in creating frameworks, templates, and tools that enable consistent, high-quality execution across teams
  • Understanding of service delivery metrics, operational performance indicators, and business review best practices
  • Strong analytical skills with ability to synthesize data from multiple sources into coherent operational insights
  • Familiarity with business intelligence and dashboard tools for operational reporting
  • Ability to quickly learn work management tooling (case, task, project management tools) and understand how configuration changes impact operations
Communication & Influence
  • Exceptional written and verbal communication skills with ability to create clear, compelling materials for senior leadership and client audiences
  • Demonstrated ability to influence without direct authority, building credibility through expertise, facilitation, and data-driven recommendations
  • Strong stakeholder management skills with experience coordinating inputs and driving alignment across multiple senior leaders
  • Proven ability to translate complex operational data and strategic concepts into accessible frameworks and actionable recommendations
  • Experience presenting to executive audiences and facilitating high-stakes planning and decision-making sessions

͏

Desired Behavioral Attributes
  • Systems thinker who can see connections across functions and design holistic operational frameworks
  • Self-directed and industrious; comfortable operating independently while maintaining strong coordination with senior leaders
  • Adaptable and able to thrive in fast-paced, evolving environments with competing priorities
  • Detail-oriented with commitment to operational excellence and continuous improvement
  • Diplomatic and politically savvy, able to navigate complex organizational dynamics
  • Bias toward action balanced with strategic thinking and long-term planning
Success Metrics
  • Successful implementation of comprehensive rhythm of business framework across all service delivery functions with positive feedback from delivery leaders
  • Consistent, high-quality execution of monthly business reviews, annual planning, and client-facing rituals with measurable improvement in preparation quality and outcomes
  • Improved cross-functional coordination evidenced by world-class performance, reduced escalations, faster decision-making, and optimized resource allocation
  • Positive stakeholder feedback from senior delivery leaders on the effectiveness of operational frameworks, facilitation, and strategic support
Mandatory Skills: AVT Sustain .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $158,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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