Job Description
Job Title:  Functional Consultant - L1
Req Id:  95199
City:  Plano
State/Province:  Texas
Posting Start Date:  9/16/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients.  Interacts with the Director and Consultants in Managed Services, offshore and PS Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client’s business initiatives.

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Essential functions

  • Functions as an individual contributor serving as a single point of contact for Managed Services clients to include handling escalated service issues, monitoring case resolution and monitoring hours utilization against contract hours cap .
  • Develops an understanding of clients’ job responsibilities, business, and industry to best position Rizing to support client business initiatives.
  • Develops and implements an account strategy for clients within the portfolio.
  • Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets.
  • Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience.
  • Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, training, system access.
  • Work with the sales and professional services teams to smoothly transfer ownership of the client. Aligns and partners with Sales to ensure retention and identify up-sell opportunities.
  • Coordinates quarterly SAP SuccessFactors release review including ownership of master release file, developing a timeline, coordinating resource assignment with Director Managed Services.
  • Provides metrics on Managed Services performance

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Required qualifications

  • Bachelor’s degree in Business, Human Resources, Project Management, or related discipline or equivalent work experience.
  • 5+ years of account leadership experience.
  • Previous SAP SuccessFactors experience in implementation or as end-user.
Mandatory Skills: Project Management .

 

Experience: 5-8 Years .

 

Expected annual pay for this role ranges from $60,000 to $135,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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