Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience! 

Type of contract: COE

Working hours: Rotational Shift Support: Morning, General and Night 

Module of work: Hybrid 2 days from office, 3 days from home

Location: Gdańsk

Note – Kindly discuss with recruiter for location flexibility.

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Citrix Specialist tasked with administering, troubleshooting, and optimizing the Citrix environment, addressing intricate technical challenges that demand advanced expertise. You will ensure effective communication and swift resolution during crisis to minimize downtime and user impact. Additionally, you will maintain the overall health and performance of the Citrix infrastructure, aligning with the organization's needs and user requirements, and document corrective actions and involved in the service improvement programs.

Role

• Administer and support Citrix CVAD/DAAS & WEM, including upgrades and deployments
• Troubleshooting, documentation, and migration/rollback management
• Manage Windows, GPOs, networking health, SCCM imaging, and GPU/3D environments
• Communicate with stakeholders and resolve issues using ITIL practices

Responsibilities

• Manage and optimize Citrix infrastructure and daily operations (BAU)
• Handle incidents, crisis communication, and SLA adherence
• Support deployments, patching, image releases, and compliance
• Perform monitoring, reporting, housekeeping, and root cause analysis
• Drive continuous improvement and collaborate with technical teams
• Provide user support and conduct trainings

Mandatory Skills

• Strong experience in Citrix CVAD, WEM, VDI, SCCM, Windows Server
• Scripting/automation and troubleshooting expertise
• Knowledge of networking, security, virtualization (VMware/Hyper-V)
• Experience with profile management (UPM, FSLogix) and GPU environments
• Strong problem-solving and communication skills

Preferred Skills

• NetScaler, Terraform/Ansible, App Layering, Citrix Hypervisor
• Storage (SAN/NAS), HPE hardware, DFS, DPM

Qualifications

• Bachelor’s degree 
• 3-5 years of relevant experience
• CCP-V or strong CVAD/WEM expertise (App-V/MSIX knowledge is a plus)

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What We Offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Lux med)
• Life & Disability Insurance for employees and family members (Generali)
• Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
• Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
• Co-financing for glasses
• Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
• Integration and cultural events for employees
• Performance based Reward and recognition programs

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.